Service Science and the Information Professional

As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it. - Describes service science and its increasing relevance as a discipline - Provides relevant information to those pursuing interests in Information science, Information literacy, service science, and information management - illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services - Explains why information professionals need to know more about this emerging field - Shows the value of research, and the importance of participating in this field

Yvonne de Grandbois is Professor of Innovative Research at the Montreux University School of Business in Switzerland, and was previously on the faculty of the Department of Information Studies, University of Applied Sciences Western Switzerland. She has held positions in three specialized agencies of the United Nations, including the International Trade Centre, the International Labour Office, and the World Health Organization, where she directed a global program for scientific, technical, and medical information. She has lectured and conducted meetings around the globe, and has published research on managerial competencies for information professionals and articles on Service Science. She designs and delivers training programs in the public and private sectors internationally. She is on the editorial board of the journal Service Science, and is a member of the Swiss Institute of Service Science, and the International Society of Service Innovation Professionals. She is past president of the Association of International Information Specialists. A graduate of McGill University, she is Canadian and Swiss.